Delivery - Russell Oak and Steel Ltd

Delivery Turnaround

Please note if you order online today the turn around time is 4 – 12 weeks unless stated otherwise on the product description. We will confirm delivery date after purchase. Contact us today for an updated lead time.

If a delivery price is not shown during online checkout please contact us for a bespoke quote. 

UK Delivery

Small – £25.00 – Lamps

Medium – £50.00 – Filing Cabinets, Coffee Tables etc

Large – £100.00 – Furniture parts that are simple to assemble with a few bolts or screws. This price may be available for any furniture that can arrive fully assembled and there is someone there to help the courier to lift the furniture into place.

XLarge – £150.00 – Similar to above that have additional pieces.

XXLarge – £200.00 – Similar to above that have additional pieces.

Private Courier – £200.00 – Any products which require our team to help assemble.

Prices can be reduced if your turn around time is flexible. If you are not in a rush to receive your furniture we can bring down the delivery charge by combining the delivery with other client orders. Please contact us before purchase if this option is possible.

Collection

Collect your furniture from our business location in Derbyshire. There is no charge for collection. For more information contact us.

Purchasing Multiple Items

If your ordering multiple items the delivery price may vary. We will provide you with a personal quote. We offer FREE UK delivery on orders over £5000.00 exc VAT.

Channel Islands & Northern Ireland

UK delivery charges do not include Channel Islands or Northern Ireland which we know are part of the UK. These areas will require additional costs so please contact us before making an order if you live in these parts of the UK.

Build Time

The majority of our products are made to order and can take anywhere up to 12 weeks to manufacturer. We can work to your time scales if you require products on a specific date.

Insurance

In the case of any damage you can rest assure that your items are insured during transit and we will resolve any issues as quickly as possible.

Packaging

Before delivery our products are thoroughly wrapped & boxed to eliminate any damage during transit.

Damages

Please note that once your items are received it is your responsibility to check over the items and report to us within 24hours if any damage or items are missing.

If this is not completed within 24 hours Russell Oak and Steel are not responsible for any replacement products.

Returns & Cancellations

Please note we do not accept returns on all of our products. These are made bespoke to order to your requirements.

Furniture that is bespoke/made to order is not subject to distance selling regulations and is therefore non-returnable. However you are entitled to cancel your contract providing you act within 2 working days of placing your order via email or phone.

If you wish to exercise this right please email sales@russelloakandsteel.com or call us within the specified time frame.

After the 2 day cancellation period we have no further obligation to take back these Goods, though may do so with the addition of a 25% restocking fee plus any other delivery or collection fee incurred. This is entirely at our discretion.

International

We accept International deliveries on request. Please speak to a member of our team beforehand to receive a quote on the delivery cost.

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