Delivery - Russell Oak and Steel Ltd

Delivery Turnaround

Please note if you order online today the turn around time is 6 – 12 weeks. We will confirm delivery date after purchase.

Collection

Collect your furniture from our business location in Derbyshire. There is no charge for collection. For more information contact us.

Private Courier

Lamps – UK £6.00 / International £14.00

Large Furniture – £100 – £300 depending on the distance from Derby. Any orders within a 100mile radius of Derby are usually £100. This delivery method is ideal for large items. Contact us for a bespoke delivery quote. If you are not in a rush to receive your furniture we can bring down the delivery charge by combining the delivery with multiple orders. Please ask us about this before making your purchase.

International

We do International deliveries on request. Please speak to a member of our team beforehand to receive a quote on the delivery cost.

Commercial Courier

This option is available for a few of our products if we make it detachable. Prices start from just £80 depending on the size and weight of the final product(s). This is ideal if the private courier cost is too expensive.

Purchasing Multiple Items

If your ordering multiple items the delivery price may vary. We will provide you with a personal quote.

Channel Islands & Northern Ireland

UK delivery charges do not include Channel Islands or Northern Ireland which we know are part of the UK. These areas will require additional costs so please contact us before making an order if you live in these parts of the UK.

Build Time

The majority of our products are made to order and can take anywhere up to 12 weeks to manufacturer. We can work to your time scales if you require products on a specific date.

Insurance

In the case of any damage you can rest assure that your items are insured during transit and we will resolve any issues as quickly as possible.

Packaging

Before delivery our products are thoroughly wrapped & boxed to eliminate any damage during transit.

Damages

Please note that once your items are received it is your responsibility to check over the items and report to us within 24hours if any damage or items are missing. If this is not completed within 24 hours Russell Oak and Steel are not responsible for any replacement products.

Returns

Please note we do not accept returns on all of our products. These are made to order to your requirements.

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